The issues prompted swift backlash from Robinhood users, reigniting concerns about retail investors’ access to equity markets. In late January, Robinhood was criticized for
temporarily restricting buying of
GameStop (GME) and other “meme stocks” during a Reddit-fueled trading frenzy (though the reason behind those restrictions was different from the Dogecoin issues).
“Robinhood is trying to slow the #dogecoin community down [shake my head],” one user
tweeted Thursday evening, along with a screenshot that appeared to be from the Robinhood platform saying “Dogecoin trades may not execute right now.”
Another
wrote: “Robinhood is doing that thing again where they keep normal everyday people from becoming millionaires,” another person
said on Twitter of the trading issues.
The Dogecoin drama is just the latest PR headache for Robinhood, which is being sued by Massachusetts securities regulators who say the platform has failed to protect its system from
outages and disruptions, among other claims. In response, Robinhood has defended efforts to bolster its system.
Robinhood sought to reassure customers in its Friday blog post, but it also warned that more issues could arise.
“As one of the few platforms where customers can purchase Dogecoin, our platform is right at the center of this surge,” Robinhood said, adding that it rose to the top of the Apple App Store’s top free apps list Friday. “Our teams are working around the clock to provide you with the highest level of service possible, and as interest in crypto continues over the weekend, we may continue to see intermittent service interruptions.”
The company said users can check for updates on its
Twitter account and
status page.